JICICI Lombard has launched a unique Voice Bot service through which you can instantly register motor insurance claims over a voice call.
“With ICICI Lombard’s voice bot service, you can register your car insurance claim instantly, right from the accident spot.”
Modern advancements in terms of technology have made everything easy and digitised. More and more people are getting increasingly familiar with voice assistants such as Siri, Alexa, Google assistant etc. and are demanding such voice-enabled automated solutions to all their problems. In fact, as per Google’s voice search demographics, almost 27% of the global population with internet access prefer using voice search technology.
Almost all progressive brands have begun to offer quick and personalised solutions to their customers’ queries in chatbots and voice bots. Taking a step ahead in aligning with this trend, we, India’s leading private sector insurance company, have launched a unique voice bot service, allowing customers to register their motor insurance claims through a voice call instantly.
Continue reading to know more about this unique facility and how you can make the best use of it.
What is ICICI Lombard’s voice bot facility?
As mentioned above, our voice bot facility will allow two-wheeler insuranceand car insurance policyholders to register their claim in the wake of an accident instantly.
How does ICICI Lombard’s voice bot facility work?
To register a claim through our voice bot facility, all a customer needs to do is call the dedicated helpline number from the accident spot itself and choose the relevant option on the IVR to get connected to the voice bot. Following this, the customer can explain his/her narrative of the accident to register the claim.
After this, the team will send a web link via SMS to the registered mobile number of the policyholder. The policyholder can visit this link to fill in the details of his claim and upload relevant documents/images as applicable.
This way, the customer need not type everything to fill-up the form, explain the narrative and register the claim. He/she can just speak using this facility, and the claim form will be filled accordingly. The conversational interface also reduces the chances of error in typing and navigating.
This facility has been deployed on AWS cloud, with access to all marketplace solutions. This helps the company to constantly innovate and improve the facility.
Before this, we had used the underlying voice bot facility for many services, including automated medical underwriting in health insurance for people with pre-existing ailments and assisting people with the renewal of their health insurance policies.
ICICI Lombard’s attempt to bring in digital transformation is a very positive step towards providing a seamless claim registration platform to their customers. The voice bot facility is launched to assist customers at an essential step of their claim journey.
Moreover, to avail of such a facility, customers need not necessarily have a smartphone as this service works well on smartphones and feature phones. Also, the advanced technology enables the bot to recognise the voice and register the claim even in loud surroundings.
https://www.icicilombard.com/blogs/car-insurance
